id theft center >
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| Online > | Click here to deactivate your card online now |
or
| By Phone > | 818) 238.2900 during credit union business hours |
| 800) 682.6075 anytime after credit union business hours |
The sooner we know your card is out of your possession, the sooner we can keep you and your account safe! If you need a replacement card, we can issue you one immediately at the credit union.
In addition, if you believe you’ve been a victim of Identity Theft, please follow the steps below:
Step 1
Protect your Social Security number
Contact any of the following three national consumer reporting companies and place a fraud alert on your credit reports.
| Trans Union: 800) 680.7289 P.O. Box 740241 Atlanta, GA 30374-0241 |
Equifax: 800) 525.6285 P.O. Box 9532 Allen, TX 75031 |
Experian: 888) 397.3742 P.O. Box 6790 Fullerton, CA 92834-6790 |
This can help prevent a thief from opening an account using your Social Security number or other information.
Step 2
Close your financial accounts
Credit cards, checking accounts and savings accounts should be closed. Open new accounts with passwords. Avoid passwords or personal identification numbers (PINs) that contain your birth date, mother’s maiden name, and any part of your Social Security number or your phone number.
Step 3
File a police report
If a crime was committed (i.e. your purse or wallet stolen, house was burglarized, or car was broken into), contact your local law enforcement and file a police report immediately.
Step 4
File a Complaint with the Federal Trade Commission (FTC)
The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint helps law enforcement authorities learn more about identity theft and the problems victims are having so they can better assist you. You can contact the FTC Identity Theft Hotline through the following methods:
| Phone: 877) 438.4338 |
Web: |
Mail: Identity Theft Clearinghouse Federal Trade Commission 600 Pennsylvania Ave NW Washington D.C. 20580 |
Step 5
Protect your driver's license or identification card
Contact the agency that issued your drivers license (or government issued ID) and follow their procedure for canceling and getting a replacement card. Ask the agency to flag your file so no one else can get a license or ID using your name.
Step 6
To report stolen checks or fraudulent bank accounts
| Telecheck: 800) 710.9898 |
Certegy: 800) 437.5120 |
SCAN: 800) 262.7771 |
Step 7
To report Social Security fraud
Social Security Administration’s Fraud Hotline
P.O. Box 17768, Baltimore, MD 21235
800) 269.0271
www.ssa.gov

