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We’re Here For U

As the COVID-19 pandemic affects people everywhere, we are committed to making sure our flock can count on us to deliver the great member support they need to help manage their finances (and help them feel heard)

3 Months mortgage loan relief
3 months loan payment relief
Small Biz SBA PPP
click here for lobby appointments

Your Financial Well-Being Matters


All of us here at UMe are committed to serving our membership in the best possible way we can during these challenging times.

We don’t consider ourselves bankers — we are helpers. If you have been impacted negatively due to quarantine or income loss, please contact us. We’ve created special UMe relief options, with your financial health in mind — because U matter to Me.


Our Response To COVID-19


As the COVID-19 pandemic continues to evolve, we're taking significant precautions to help keep our members, employees and Burbank community safe.

For the health and safety of U + Me, our lobby is now open by appointment only,
until further notice:
Mondays - Fridays / 9am to 5pm

To request a lobby visit appointment please email:
lobbyvisit@umecreditunion.com

Rest assured that we have elevated our cleaning measures and an increased supply of hand sanitizer at the branch. Additionally, our team is wearing face masks and gloves and we are all practicing social distancing.

Our Call Center is open regular UMe business hours:
Mondays - Thursdays / 9am - 5pm
Fridays / 9am - 6pm

UMe will remain vigilant in our attention to your safety.
Please be safe. We care about you.
U really do matter to Me (all of us) at UMe!

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We’re in this together, UMe-verse! U + Me = UMe

Mortgage Loan Relief Program

In the spirit of U + Me, we've created a mortgage loan payment relief program to help our members affected by COVID-19 to skip their next 3 months of mortgage payments. It's our hope that our members will feel safer and more secure in their homes and financial situations.

  • Suspend or skip your mortgage payment for 3 months
  • No service fee, no late fees and no negative credit reporting will occur
  • After the forbearance period, make the next regularly scheduled mortgage loan payment
  • Skipped payments will be added as a balloon payment to the end of the mortgage loan maturity period

learn more
Skip the next 3 months of UMe mortgage payments
skip the next 3 months of UMe personal loan payments

Loan Payment Relief

Our mission: to help you throughout your financial journey, especially when things get stressful. We have a Loan Payment Relief offer that allows you to skip 3 consecutive loan payments! Plus, we're waiving any service fees — so, it's all on us.

  • Qualifying loans include: auto loan, personal loan, share-secured loan, home equity line-of-credit (HELOC), easy access line-of-credit or Visa credit card
  • For payments made by payroll deduction, direct deposit or automatic transfer, the money will remain in the account it’s deposited into
  • No service fees

learn more

Small Business Owners:
We can connect U with SBA PPP options!

Recently added as an SBA loan program, the Paycheck Protection Program provides federally-guaranteed loans to eligible small businesses to help them retain employees and cover operational expenses throughout and after the COVID-19 crisis.

UMe is pleased to provide our membership with access to Paycheck Protection Program loans through Lendio!

  • Low Interest Rate — Just 1% APR for the entire life of your PPP loan
  • 100% Loan Forgiveness for qualified loan uses like payroll, mortgage interest, rent & utilities
  • Defer Payments for the first 6 months and up to 12 months
  • Two Year Term — Spread out payments over a two-year term to make your loan even more affordable

learn more

You will apply with and, if approved, receive funding from a Lendio partner, not from UMe, because we are not an approved SBA lender at this time.

UMe is not profiting from any of these loans, we are simply providing our membership with access to SBA eligible lenders in order to help our business members thrive. At UMe, U really do Matter to Me (all of us) — even if that means referring you to another lender to help you achieve your goals.

More ways we may be able to help you save money...

Fee-free credit card balance transfer
Refinance your car loan and save each month
2.99% 12-month intro rate home equity line of credit

We’re not advocating more loans here — we’re advocating ways you might be able to save. If one of these options will save you money, then we want you to have access to it. And only if it will save you money. It’s that simple. When we say we’re here for you, we mean it. When it comes to debt, we want it to be in your best interest. Pun very much intended. We’ve got your back, UMe-verse.

“Very helpful and friendly staff, easy to get a hold of people, and simple and straightforward banking options. Couldn't be happier since I switched over to this bank!"

— Martina V.

“I've been a customer for over 30 years and have never had a problem. Everyone is always kind and helpful. I moved 50 miles away 13 years ago and still bank with UME because I know they will always take care of anything I need."

— Pat R.


At your credit union, if accounts are overdrawn, any deposits are automatically applied to cover negative balances. However, we are committed to ensuring you have full access to your CARES Act stimulus funds. Please contact us if you have questions or need further information on how we can help you. Your credit union continues to be here for you during these unprecedented times.

Get In Touch To Learn More About Your Financial Options

Fill out the form below and one of our team members will be happy to assist you.

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