Contact Us
We're here to help. Because U matter to Me (to all of us) at UMe!
Phone: (818) 238-2900
Fax Number: (818) 238-2930
Need to send a secure email? Log in to UMe online banking, click the envelope icon and use the secure email method provided. Please do not send any personal or account-specific information using the email address above.
UMe Lobby and Call Center Hours
Don’t forget, you can also bank online, or through our mobile app, 24/7.
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Lobby Hours
We’re nearly impossible to miss. Just look for the happiest-looking building on Magnolia Blvd! We promise to be just as happy inside, too!
Mondays – Fridays: 9am – 5pm
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Call Center Hours
We’re here for U, and just a call away.
Mondays – Thursdays: 9am – 5pm
Fridays: 9am – 6pm -
Extended Call Center Hours
UMe Lite offers limited capabilities over the phone outside of UMe business hours for things such as balance inquiries and loan payments:
Monday – Thursday: 7am – 9am & 5pm – 8pm
Fridays: 7am – 9am & 6pm – 8pm
Saturdays: 9am – 1pmAND Weekday Holidays: 7am – 8pm
2025 Holiday Closures
The credit union will be closed in observance of the following holidays:
New Year’s Day
Wednesday, January 1
Martin Luther King Jr. Day
Monday, January 20
Presidents’ Day
Monday, February 17
Memorial Day
Monday, May 26
Juneteenth
Thursday, June 19
Independence Day
Friday, July 4
Labor Day
Monday, September 1
Indigenous Peoples’ Day
Monday, October 13
Veterans Day
Tuesday, November 11
Thanksgiving
Thursday, November 27
Day After Thanksgiving
Friday, November 28
Christmas Eve
Wednesday, December 24, early closure: 1:00pm
Christmas Day
Thursday, December 25
New Year’s Eve
Wednesday, December 31, early closure: 1:00pm
More ways to get in touch
Mailing Address
P.O. Box 7767
Burbank, CA 91510-7767
24-Hour Lending Center
Report a Lost or Stolen Visa Credit or Debit Card
US: (888) 241-2510
International: (909) 941-1398
Talk to the Bird
Here’s your chance to tell us how we’re doing. Take an online survey and share your experience.
At UMe, every member’s voice is important. That’s why we want to hear from you! How’s our service? What are we doing well? What can we do better?
Here’s your chance to share your two cents and let us know what we can do to assure that you’re happy banking at UMe.
