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Contact Us

We're here to help. Because U matter to Me (to all of us) at UMe!

Visit us

3000 W. Magnolia Blvd.
Burbank, CA 91505

Call or fax

Phone: (818) 238-2900
Fax Number: (818) 238-2930

Email us

Need to send a secure email? Log in to UMe online banking, click the envelope icon and use the secure email method provided. Please do not send any personal or account-specific information using the email address above.

UMe Lobby and Call Center Hours

Don’t forget, you can also bank online, or through our mobile app, 24/7.

  • Lobby Hours

    We’re nearly impossible to miss. Just look for the happiest-looking building on Magnolia Blvd! We promise to be just as happy inside, too!

    Mondays – Fridays: 9am – 5pm

  • Call Center Hours

    We’re here for U, and just a call away.

    Mondays – Thursdays: 9am – 5pm
    Fridays: 9am – 6pm

  • Extended Call Center Hours

    UMe Lite offers limited capabilities such as balance inquiries and loan payments:

    Monday – Thursday: 7am – 9am & 5pm – 8pm
    Fridays: 7am – 9am & 6pm – 8pm
    Saturdays: 9am – 1pm

2023 Holiday Closures

The credit union will be closed in observance of the following holidays:

New Year’s Day
Monday, January 2

Martin Luther King Jr. Day
Monday, January 16

Presidents’ Day
Monday, February 20

Memorial Day
Monday, May 29

Monday, June 19

Independence Day
Tuesday, July 4

Labor Day
Monday, September 4

Indigenous Peoples’ Day 
Monday, October 9

Veterans Day
Friday, November 10

Thursday, November 23

Day After Thanksgiving
Friday, November 24

Christmas Day
Monday, December 25

More ways to get in touch

Mailing Address

P.O. Box 7767
Burbank, CA 91510-7767

24-Hour Lending Center

Report a Lost or Stolen Visa Credit or Debit Card

US: (888) 241-2510
International: (909) 941-1398

Talk to the Bird

Here’s your chance to tell us how we’re doing. Take an online survey and share your experience.

At UMe, every member’s voice is important. That’s why we want to hear from you! How’s our service? What are we doing well? What can we do better?

Here’s your chance to share your two cents and let us know what we can do to assure that you’re happy banking at UMe.

Take the Survey
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