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Fraud Alert: Scammers Spoofing UMe’s Phone Number

We want to alert our members to an active fraud attempt targeting financial institutions nationwide — including attempted calls to some UMe members.

In recent cases, scammers spoofed UMe’s phone number so it appeared the call was coming directly from us. The caller ID displayed “UMe” and even showed our phone number: 818-238-2900.

The callers claimed they were verifying large transactions at a Walmart in Texas. When members denied the transactions, the caller attempted to collect account information.

We’re proud to share that the members who received these calls recognized the red flags, refused to provide information, hung up, and contacted us directly.

Please read this carefully:

If the caller ID says “UMe” — even if it shows our real phone number, 818-238-2900 — it may still be a scam.

Caller ID can be faked.

If someone calling you asks for your password, PIN, MFA code, full account number, or card information, that is not UMe.

We would never ask for that information over the phone.

What UMe Will Never Ask For

UMe will never call you and ask for:

  • Your online banking password
  • Your PIN
  • Your MFA or one-time passcodesYour full account number
  • Photos of your debit or credit card

If anyone asks for this information, hang up immediately.

What To Do If You Receive a Suspicious Call

  1. Hang up immediately.

  2. Wait a few moments.

  3. Call us directly at 818-238-2900.

Dial the number yourself. Do not call back using your recent calls list.

What We Know

This appears to be external caller ID spoofing activity affecting financial institutions nationwide.

There is no indication that UMe systems or member data have been compromised.

We are actively monitoring the situation and taking proactive steps to protect our members.

Here for U

Your financial security is our top priority.

If you ever have questions or concerns, please call us directly.

Because U matter to Me (to all of us) at UMe.

Disclaimer: U matter to Me (to all of us) at UMe — and that’s why we do our best to deliver helpful information on our blog. Please note the following: (1) UMe Credit Union works hard to make certain that the information we post here is as accurate as humanly possible. But as you know, information can change and evolve quickly. While we try to update the blog on a regular basis, the content of some older posts may not be correct or up-to-date. (2) Some destinations on the World Wide Web that we link you to will exist on external websites. UMe Credit Union does not officially endorse any connected sites, nor do/did we compensate or get compensated by any entities to be featured in our posts (unless otherwise noted). (3) Everyone’s situation is unique and we advise you to consult with our personal bankers or your finance, tax, or legal professional for advice individualized to you!