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Contact us

3000 W. Magnolia Blvd.
Burbank, CA 91505

(818) 238-2900

Fax Number
(818) 238-2930


This email is for general inquiries, only. Please do not send any personal or account-specific information using this email link. NOTE: You may send a secure email by logging in to UMe online banking, clicking the envelope icon and using the secure email method provided.


All of us here at UMe want to make sure we’re serving our members in the best possible way during this difficult time. In order to keep providing you with excellent service while also protecting your health and the health of our staff, we have further modified our lobby visits to be by appointment only — effective Thursday, April 2, 2020 — until further notice.

UMe Lobby Hours are now
by appointment only
Mondays - Fridays: 9am - 5pm

You may request a lobby visit appointment by email or phone:
(818) 238-2900

The good news is that you will be able to request an appointment to come in between 9am and 5pm, Mondays through Fridays. No walk-ins will be allowed, though, because we’re really trying to maximize social distancing safety as much as possible. Appointment times are limited and will be booked on a first contact, first scheduled basis.

Lobby visits are for essential and time sensitive business only, like instant Debit and Credit Card replacement, Wire Transfers, cash withdrawals beyond the ATM daily limits & up to our in-branch limit of $3,000/day, large check deposits over our Mobile Check Deposit limits, etc.

All New Loan and New Account business will be conducted through our 24/7 Online channels and our UMe Call Center, which will remain open regular UMe business hours. We’re here for U!

UMe Call Center Hours

Mondays - Thursdays: 9am - 5pm
Fridays: 9am - 6pm

UMe Lite: Extended Call Center Hours

(limited capabilities such as balance inquiries and loan payments)
Mondays - Thursdays: 7am - 9am & 5pm - 8pm
Fridays: 7am - 9am & 6pm - 8pm
Saturdays: 9am - 1pm

You can also bank online at our website, or through our mobile app, 24/7.

While our lobby hours are reduced, remember that we’re still here for you. Stay healthy, UMe-verse. U matter to Me!

Mailing Address
P.O. Box 7767
Burbank, CA 91510-7767

24-Hour Lending Center
(818) 238-2900 x1

Report a Lost or Stolen Visa Credit or Debit Card
US: (888) 297-3416
International: (206) 389-5200

To Speak to Someone About a Declined Credit Card Transaction, 24/7
(855) 569-6004

bank on UMe
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