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Contact information

If you believe that your card, account number, PIN or any combination of the three has been lost, stolen or compromised, please call the credit union immediately:

(818) 238-2900 during credit union business hours
(800) 682-6075 anytime after credit union business hours
You can also deactivate your card online.

The sooner we know your card is out of your possession, the sooner we can keep you and your account safe! If you need a replacement card, we can issue you one immediately at the credit union.

To contact the fraud departments at the three major credit bureaus:

Trans Union
(800) 680-7289
P.O. Box 740241 Atlanta, GA 30374-0241
www.transunion.com

Equifax
(800) 525-6285
P.O. Box 9532 Allen, TX 75031
www.equifax.com

Experian
(888) 397-3742
P.O. Box 6790 Fullerton, CA 92834-6790
www.experian.com

Inform any one of the above agencies that you are a victim of identity fraud, and request that a “fraud alert” be place in your file. The fraud alert requests creditors to contact you before opening any new accounts or making any changes. Once the credit bureau confirms your fraud alert, the other two credit bureaus will be automatically notified.

To file an identity theft complaint:

Federal Trade Commission (FTC)
Identity Theft Clearinghouse
600 Pennsylvania Avenue NW, Washington D.C. 20580
(877) IDTHEFT
www.consumer.gov/idtheft

To report stolen checks or fraudulent bank accounts:

Telecheck: (800) 710-9898
Certegy: (800) 437-5120
SCAN: (800) 262-7771

To report Social Security fraud:

Social Security Administration’s Fraud Hotline
P.O. Box 17768, Baltimore, MD 21235
(800) 269-0271
www.ssa.gov

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